Your Priorities Are Our Priorities
We work to understand your company’s unique needs, and we tailor our easy-to-use solutions to deliver the performance you seek. You sit at the center of our entire support ecosystem, and we invest to ensure we keep improving how we serve you.
we support you from start to finish
Your success begins right from the start. Our implementation experts listen for your unique needs and configure a solid foundation that is right for you and your business.
Dedicated Support System
Personalized service continues with someone who serves companies just like yours to support your efforts and help you get the most from our tools.
Tailored Service Team Experience
You often face deep, complicated problems. Service teams are organized and supported by an array of experts who tackle them all with you.
When you need help, you can explore your way. Our knowledge base (the same one we use!) and chat support make it easy for you to access critical resources anytime.
Tools and Processes
All you see is great service. Behind the scenes, we invest in technology, tools, and training to make sure everything we do serves your needs.
Your success requires us to stay sharp. Our support experts receive ongoing training to stay in tune with the ever-changing world of HR and payroll.
Hear What Our Clients Experience
Change is constant for any organization. With Paylocity, we are on the journey with you, helping you every step of the way working toward your ongoing success.
“HR is difficult. It’s a hard job – we’re constantly faced with changes and challenges. Paylocity makes my job fun and easy and makes me look good."
“I’ve said this before: I don’t know who’s doing hiring for Paylocity, but they need to be promoted, because you guys are hiring the best people!"
“Our Account Manager is a great partner and advocate for us. He cares about us and what we’re trying to get done. He understands our business. It’s a partnership."
help the way you want it
Account managers are available by phone or via chat 7 am to 7 pm CST, Monday through Friday. 90% of calls are answered in 20 seconds or less.
Continued access to unlimited training programs in a variety of learning formats will help build skills and drive the results you need.